Privacy Policy

At ThreadClubb, we are committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible manner. We recognise the importance of safeguarding the information you entrust to us and are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, create an account, purchase our products, or otherwise interact with ThreadClubb.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

We process your personal data to provide, maintain, and improve the products and services offered by ThreadClubb. Depending on how you interact with us, your personal data may be used for the following purposes:

• To create and manage your ThreadClubb account.

• To process and fulfil your orders, including managing payments, production, shipping, returns, alterations, and refunds.

• To keep you informed about the status of your orders, deliveries, and any issues affecting your purchase.

• To communicate with you regarding your account, customer service enquiries, warranty claims, or complaints.

• To verify your identity, confirm your eligibility to make purchases where legally required, and validate your contact and delivery information where necessary.

• To comply with our legal and regulatory obligations, including accounting, taxation, fraud prevention, and the protection of our legal rights.

• Where you have given your consent, to send you information about ThreadClubb products, services, promotions, and other marketing communications. You may withdraw your consent or unsubscribe from marketing communications at any time.

We will only process your personal data where we have a valid legal basis to do so and only for the purposes described in this Privacy Policy.

Depending on how you interact with ThreadClubb, we may collect and process the following categories of personal data:

• Identity information, including your name and title.

• Contact information, including your billing and delivery address, email address, and telephone number.

• Account information, including your ThreadClubb account details and preferences.

• Order information, including products purchased, custom garment specifications, measurements, order history, returns, alterations and warranty requests.

• Payment information, including payment method details and transaction information. Payment card details are processed securely by authorised payment providers and are not stored by ThreadClubb.

• Communication records, including customer service correspondence and enquiries.

• Technical information, including IP address, browser, device information and website usage data where permitted.

• Marketing preferences, including your communication preferences and consent status.

We collect only the personal data necessary for the purposes described in this Privacy Policy and process it in accordance with the GDPR principles of lawfulness, fairness, transparency, data minimisation and purpose limitation.

We do not sell or rent your personal data. We only share it where necessary with trusted service providers, including payment processors, manufacturing partners, logistics providers, technology providers, customer communication providers, professional advisers and public authorities where required by law. All third parties processing personal data on our behalf are required to protect it in accordance with applicable data protection laws.

ThreadClubb primarily stores and processes personal data within the European Economic Area (EEA). Where transfers outside the EEA are necessary, we implement appropriate safeguards, including the European Commission's Standard Contractual Clauses (SCCs), adequacy decisions, or any other lawful transfer mechanism permitted under the GDPR.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements and protect our legitimate interests. When retention is no longer required, personal data is securely deleted or anonymised.

Gemini Apparels Sàrl

10 Rue Georges Weber

L-8245 Capellen

Luxembourg

We process personal data on the basis of contract performance, compliance with legal obligations, our legitimate interests, and your consent where required. You may withdraw your consent at any time where consent is the legal basis for processing.

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to object to direct marketing

You may exercise these rights by contacting ThreadClubb using the contact details below.

ThreadClubb

Gemini Apparels Sàrl

10 Rue Georges Weber

L-8245 Capellen

Luxembourg

Email: dataprotection@threadclubb.com

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority. We encourage you to contact us first so we can address your concerns.

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Where material changes are made, we will notify you where appropriate in accordance with applicable law.